Dear Customer,

We are sorry to make this decision, but it’s important for you to understand the requirements when raising a ticket, as you also run a business and can appreciate the need for proper processes.

It has come to our attention that some users are submitting support-related inquiries under general or sales tickets. This makes it difficult for our team to provide proper assistance. Please ensure that all support issues are submitted only through a support ticket channel.

When raising a support ticket, it is mandatory to include your billing panel access details. These details must be shared through our secure method, where the information is encrypted in our database and automatically deleted once the ticket is closed.

Please note that any support-related ticket submitted to other departments will be closed without response, and you will be asked to resubmit it under the Support department with the required billing panel login details (WHMCS / WISECP / Blesta / ClientExec).

Additionally, if you are using a nulled or unlicensed version of any billing panel, we will not log in or provide support until a valid license is obtained. We do not support or condone software piracy and respect the hard work of developers. If using nulled version, they will be reported to respective vendor as well as fraud detection system.